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Discussion

 Sandhya Ramamurthy (SandhyaR) Accenture
Accenture
IN
SandhyaR Member since 2012 2 posts
Accenture
Posted: Mar 18, 2015
Last activity: Mar 26, 2015
Posted: 18 Mar 2015 6:35 EDT
Last activity: 26 Mar 2015 4:05 EDT
Closed

Collections Framework in Pega

Hi,

I did go through the product guide from PDN for Pega Collections

Product overview page on PDN for Pega Collections says : framework as two layers 1) Foundational and 2) servicing desktop. The foundational layer can actually be used for payment arrangement monitoring, and collections strategy execution , dynamic treatment  and real time guidance with Next Best Action processing

 

However, the standard list of  business processes available with collections framework(CF)  mostly covers CPM processes like address change / add contact and so on.

 

There are only 2 Collections specific processes seen

Process

Description

Business Process Category

Capture Special Circumstances

Indicate circumstances that affect a customer’s ability to pay

Collections


Negotiate Offers

Select and present offers to a customer

Collections

 

Could you please let us know where/how is Pega collections scaled better than CPM

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Posted: 9 years ago
Posted: 26 Mar 2015 4:05 EDT
Sandhya Ramamurthy (SandhyaR) Accenture
Accenture
IN
It looks like the framework is more catered to handling collections customer services. Please let us know the business services where Collections framework can fit.
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