Question
Moraware
US
Last activity: 16 Oct 2018 12:03 EDT
Pega co-browse (aka Firefly) stability - what happened?
For the last week, co-browse has been very unstable - what happened?
Also, I used to be able to reach a support person. Now, only this site.
I'm looking for alternatives. Feel free to give me a reason not to switch.
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Pegasystems Inc.
US
Hello,
We have not made changes to our cloud production system and have not received any other reported issues. How can I be of better assistance here? Can you let me know what exactly the issue is that you have been experiencing and the company name?
Thanks
NCCI Holdings Inc
US
We were also experiencing issues with our cloud co-browsing environment during this time. On 10/31 I received notice from support that the Engineering team performed some database optimization and this greatly improved our login experience. We are still experiencing random drops and are working closely with support on troubleshooting that as well as a few fall outs from the 11/4 cloud update that got us to release 7.31.0
What kind of issues are you experiencing now Patrick?
Moraware
US
Hi Adriana,
We were experiencing drops and long startup times (to get to the page where we can connect). For the last week or so, it's been better. I hope it can return to normal reliability. If not, we'll replace it when we have a little more time to deal with it. Meantime, we elevate to GoToMeeting when we have to (which is more tedious to start).
Hope that helps.
-Patrick