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Question

 Abubakkar Siddik` (AbubakkarS)
Kelly Services Malaysia Sdn. Bhd.

Kelly Services Malaysia Sdn. Bhd.
MY
AbubakkarS Member since 2017 8 posts
Kelly Services Malaysia Sdn. Bhd.
Posted: May 8, 2019
Last activity: May 13, 2019
Posted: 8 May 2019 0:41 EDT
Last activity: 13 May 2019 3:03 EDT
Closed

PEGA Chat transcript email formatting and attached file extension.

Friends,

I'd like to know few information about PEGA chat transcript email and attached file extension.

1. Any possibilities to customize the transcript email format with our signature from OOTB ?

2. Any possibilities to change the attached file extension from .txt to .pdf with read-only format ?

Please help me to give some tips / ideas to achieve this.

Appreciate your assistance.

Thanks

Siddik

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Pega Customer Service

Posted: 5 years ago
Posted: 13 May 2019 3:02 EDT
Lochana Durgada Vijayakumar (Lochan_DV)
PEGA
Senior Manager, Knowledge Management
Pegasystems Inc.
IN

Hello!

We see that this query is a duplicate of another post: PEGA Chat transcript email format Enhancement feasibility

We will be closing this post to avoid duplication. Please continue the discussion on the other post.

Thank you!

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