Question
Wipro Technologies
Wipro Technologies
US
Wipro Technologies
Posted: Aug 14, 2020
Last activity: Aug 28, 2020
Last activity: 28 Aug 2020 3:21 EDT
Closed
Solved
Pega 8.3 sends an Email with the configuration Attach and Hold in correspondence
We are using pega 8.3 version, in our scenario we just need to attach an email to the case. we have set "Attach and Hold" in the correspondence rule which should not send out an email.
The correspondence is attaching to the Workobject as expected but also pega trying to send an email which is unexpected.
Please let us know is this a expected scenario?
Accepted Solution
Posted: 5 years ago
Updated: 5 years ago
Updated: 28 Aug 2020 0:58 EDT
Wipro Technologies
Wipro Technologies
US
SendEmail smart shape will ignore the Correspondecne rule AttachAndHold configuration.
We have used CorrNew OOTB activity, which resolved my issue i.e When the correspondence configuration is AttachAndHold then its just attaching the correspondence to the workobject without trying to send it.
