Question
BNY Mellon
US
Last activity: 24 Sep 2018 12:57 EDT
Pega 6.3 OOTB Report Help / Issue due to locked RuleSet
Hi All,
We are attempting to Create/Edit OOTB Reports in Development Region using the "New" and "Edit Report" functions. However, we keep getting errors stating cannot save instance due to locked ruleset version 01-01-01 (more details in the screenshots attached).
We have already promoted version 01-01-01 to higher versions all the way to PROD, and are now trying to do the reporting piece in version 01-01-02 in DEV.
Could someone please assist with help finding the root cause and advise if anymore information is needed to assist? We have tried finding prior post on PDN to help assist with no results.
Thanks and Regards,
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
FR
Hello Zachary,
Can you try with an Admin user instead? Looks like the system is trying to create multiple elements including shortcuts for the report but this type of user should only have access to limited rulesets I believe.
BNY Mellon
US
Thanks for the quick response. Unfortunately we did not have any success with solving the issue when trying to use an Admin user ID, or applying an Admin Access Group to our existing ID's. Any thoughts on another approach or if we misinterpreted your original response?
Pegasystems Inc.
FR
Sorry,
What do you mean by "Did not have any success"? Are you able to open the designer studio can add a screen print of your portal with your admin user?
BNY Mellon
US
Sorry I meant that we did not get any further than previous and still encountered the same errors. Please see the attached screenshots for more information. Thanks again for your time and assistance.
Updated: 24 Sep 2018 12:56 EDT
Pegasystems Inc.
FR
Right,
Can you go to Rule Explorer instead of the application one and try to create your report from their directly instead of using this landing page again.