Question
DXC Technology
BE
Last activity: 31 May 2018 9:50 EDT
Lock report in SMA
Dears,
What does the Lock report under Reports in Advanced tab of SMA showcase.
Does this show the current locks or the past locks?
Using this data from this report, is there a way to release such locks to improve performance.
Inputs are appreciated.
regards,
Jagan
***Edited by Moderator Marissa to update categories***
Pegasystems Inc.
US
The Lock report in SMA displays the current locks. You can also view the current locks in Designer Studio and there are options there to release the lock.
Here is the path in Designer Studio. You can then select items and there should be an option on the bottom to release the lock if desired.
7.2.2
Designer Studio > Process & Rules > Tools > Work Admin > All Locks
7.3.1
Designer Studio > Case Management > Tools > Work Admin > All Locks
DXC Technology
BE
We use Pega 7.1.8. All i can see is a review button after selection of an entry in All Locks page. Upon clicking it the work object opens up in studio. But no option to release locks. Please clarify.
Pegasystems Inc.
US
Sorry, it looks like that screen will only let you release the lock if it is held by your operator ID. I wasn't able to find any other options other than modifying the lock timeout settings or using optimistic locking.
https://community.pega.com/support/support-articles/unable-release-lock-other-user