PDC Systems with status Disconnected
Hi All,
As of yesterday PDC is reporting 3 of our systems as Disconnected and yet all tests are successful all AESRemote Agents running and have been restarted.
All statuses are fine except SOAP communication shows as FAIL on all 3.
I'm not seeing any errors in the logs. Is this a problem at PDC end?
Thanks Craig
***Edited by Moderator Marije to add INC-B4294 ***
Pegasystems Inc.
GB
@CraigA52 The status "Disconnected" in PDC means either SOAP or REST connectivity failed. If SOAP communication shows as FAIL, it could be due to various reasons such as incorrect Endpoint SOAP URL, issues with the intermediate certificate, or other connectivity issues. It's not necessarily a problem at the PDC end. You can try updating the Endpoint SOAP URL, checking the certificate, or following the steps in the PDC Connectivity Troubleshooting guide. If the issue persists, it might be necessary to contact Pega Support for further assistance.
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Virgin Media
GB
@MarijeSchillern Thanks for the response as mentioned I've been through the troubleshooting and nothing has resolved it. From what I can tell we are sending the results it's simply not being reflected in PDC.
I'll raise a ticket.