Question
Foray Software Pvt Ltd
IN
Last activity: 10 May 2017 23:54 EDT
Outbound is correct but Incoming email Error. Pls help
There was a problem processing your email request.
Processing Status: fail
Error Messages:
.pyWorkParty(Customer).pyFirstName: This field may not be blank.
.pyWorkParty(Customer).pyLastName: This field may not be blank.
.pyWorkParty(Customer).pyEmail1: This field may not be blank.
***Updated by Moderator: Marissa to update categories***
Accepted Solution
Pegasystems Inc.
CA
Hi Venkatakrishna,
While trying to create a new case using inbound email, work parties rule mentioned in the corresponding CaseType rule, creates the required WorkParties.
Seems like the Case creates 'Customer' WorkParty by default, but the required properties of this WorkParty are not set.
So, we'll have to set these properties during case creation. This can be done by setting
.pyWorkParty(Customer).pyFirstName
.pyWorkParty(Customer).pyLastName
.pyWorkParty(Customer).pyEmail1
in the DataTransform mentioned in the "Process" tab of the pyStartCase rule of your case. By default, this DT would be "pyDefault" in Work-Cover.
Save-as this "pyDefault" to the case type class(applies to class), application ruleset and set the above-mentioned properties.
Foray Software Pvt Ltd
IN
Thank you.
In the portal where it gets created(inbound email) data
Thank you for your email request. Your request ID is C-183 created for inbound email,unable to find the data in the work item.
Pegasystems Inc.
IN
Hello,
It looks like you have created a new post for this question here: How to find incoming email response in portal. Where it get stored
Please continue the discussion on the new post!
Regards,