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Question

 PRASAD T V N (PRASADTVN)
Infosys Limited

Infosys Limited
IN
PRASADTVN Member since 2017 7 posts
Infosys Limited
Posted: Sep 22, 2017
Last activity: Oct 12, 2017
Posted: 22 Sep 2017 5:24 EDT
Last activity: 12 Oct 2017 3:40 EDT
Closed

Co browse Error.

the Cobrowse is launched and opened the new browser window.

But is not displaying the contents of the Customer browser.

Invalid partner API key

How to further validate it.

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User Experience

Posted: 7 years ago
Posted: 25 Sep 2017 16:37 EDT
Scott Sieper (sieps) Senior CRM Product Manager, Insurance
Pegasystems Inc.
US

Hello,

You need to use Public API key for “partner sessions” and not the Private API key.  This is the reason why you are getting this error.

Where do you find the Public API key?

Login to the dashboard url for Co-Browse with your admin account

Once logged in > My Account > API

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Posted: 7 years ago
Posted: 10 Oct 2017 8:56 EDT
PRASAD T V N (PRASADTVN)
Infosys Limited

Infosys Limited
IN

hi all, 

I am testing the Multiple Options.

i have tried with Public key and also changed the 

fireflyAPI.cobrowseAPIKey to 

fireflyChatAPI.cobrowseAPIKey

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