Question
SSA
US
Last activity: 2 Sep 2024 8:40 EDT
Bulk Actions is not working. Fails with error.
Hello.
I was able to trace the error to this activity: pyGetRelevantActions. Specifically, it is failing in step 9, which is a snippet of Java, and I was able to trace it further to this section of code:
HashStringMap tkeys = new HashStringMap(); tkeys.put("pxObjClass","Rule-Obj-FlowAction"); tkeys.put("pyClassName","Work-"); tkeys.put("pyActionName",transferFlowAction);
// First open the Transfer Flow Action
ClipboardPage transferFA = tools.getDatabase().open(tkeys, false); // THIS RETURNS NULL
tempAction.putString("pyActionHTML", transferFA.getProperty("pyActionHTML").getStringValue()); // BECAUSE transferFA IS NULL, THIS CAUSES A NullPointerException.
Has anyone seen this before and can you tell me what steps I could take to resolve this issue? The call to open() should not result in a NULL in this scenario and yet it does. Any help is greatly appreciated.
Thank you.
Pegasystems Inc.
GB
@JeanR16691570 I'm sorry to hear you're experiencing this issue. The problem you're encountering is likely due to the `open` method returning `null`, which subsequently causes a `NullPointerException` when attempting to access properties on the `transferFA` object. This is a common issue when the page or object you're trying to access does not exist or is not found in the database. Here are a few steps you can take to resolve this issue:
1. **Null Check**: Before accessing properties on `transferFA`, ensure you perform a null check. This will prevent the `NullPointerException` from occurring.
```java
ClipboardPage transferFA = tools.getDatabase().open(tkeys, false);
if (transferFA != null) {
tempAction.putString(\"pyActionHTML\", transferFA.getProperty(\"pyActionHTML\").getStringValue());
} else {
// Handle the case where transferFA is null
}
```
2. **Verify Keys**: Ensure that the keys you're using in `tkeys` are correct and that they match the entries in your database. Any mismatch could result in the `open` method returning `null`.
3. **Database Entries**: Check if the `Rule-Obj-FlowAction` with the specified `pyClassName` and `pyActionName` exists in the database. If it doesn't, the `open` method will return `null`.
@JeanR16691570 I'm sorry to hear you're experiencing this issue. The problem you're encountering is likely due to the `open` method returning `null`, which subsequently causes a `NullPointerException` when attempting to access properties on the `transferFA` object. This is a common issue when the page or object you're trying to access does not exist or is not found in the database. Here are a few steps you can take to resolve this issue:
1. **Null Check**: Before accessing properties on `transferFA`, ensure you perform a null check. This will prevent the `NullPointerException` from occurring.
```java
ClipboardPage transferFA = tools.getDatabase().open(tkeys, false);
if (transferFA != null) {
tempAction.putString(\"pyActionHTML\", transferFA.getProperty(\"pyActionHTML\").getStringValue());
} else {
// Handle the case where transferFA is null
}
```
2. **Verify Keys**: Ensure that the keys you're using in `tkeys` are correct and that they match the entries in your database. Any mismatch could result in the `open` method returning `null`.
3. **Database Entries**: Check if the `Rule-Obj-FlowAction` with the specified `pyClassName` and `pyActionName` exists in the database. If it doesn't, the `open` method will return `null`.
4. **Logging**: Add logging to capture the values of `tkeys` and any other relevant information before the `open` call. This can help in debugging and understanding why the `open` method is returning `null`.
I hope these steps help you resolve the issue. If the problem persists, please provide more details or consider reaching out to the Pega Support Center for further assistance and provide the INC reference here..
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