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Question

 Syamala Dangeti (SyamalaD16638623)
Ojas innovative technologies

Ojas innovative technologies
IN
SyamalaD16638623 Member since 2022 1 post
Ojas innovative technologies
Posted: Dec 19, 2022
Last activity: Dec 29, 2022
Posted: 19 Dec 2022 2:07 EST
Last activity: 29 Dec 2022 5:36 EST
Closed

system Administrator flow error.

Hi Team,

Can you  please help me out with this below attached error tried clearing all Cookies , Caches and restarted but still while submitting or moving to next stage I'am getting the " Contact System Adminstrator ".

 

Thanks in Advance,

D. Syamala.Error​

***Edited by Moderator: Pooja Gadige to add capability tag***
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Pega Platform
System Administration

Posted: 1 year ago
Posted: 19 Dec 2022 2:12 EST
Srinidhi Mrithyunjayan (mrits1)
PEGA
Lead System Architect
Pegasystems Inc.
IN

@SyamalaD16638623 Hi Syamala, Can you please turn on the tracer before moving to the next stage you will get to know if there are any errors in the flow. Please let us know what error you are getting while moving to the next stage. It will help us give a quick resolution

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Posted: 1 year ago
Updated: 1 year ago
Posted: 21 Dec 2022 7:07 EST
Updated: 21 Dec 2022 7:08 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@SyamalaD16638623 Please can you include the exact Pega version?

Regarding tghe process how to check logs as per @SrinidhiM 's excellent suggestion, please see documentation Viewing Logs. 

Did you go through some past forum questions such as this one  and this one?     You may need to review the configuration of your particular flow based on the above examples if it has never worked correctly.

Can you please also check our Resolved Issues documentation for "There has been an issue"?   BUG-713725 has been fixed in versions 8.6.5,  8.7.2 and 8.8.

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Posted: 1 year ago
Posted: 29 Dec 2022 5:36 EST
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@SyamalaD16638623 Did you check on the forum for causes of authorization requests?  See this post Unable to access Pega Log file

Downloading a log file requires administrator credentials for the application server that hosts Pega Platform. 

Application server authentication may be required to read PEGA log files. The PegaDiagnosticUser role in the web.xml file for the DiagnosticData servlet controls access. Please consult your Pega Platform™ Installation Guide for instructions.

If  you need further help please log a support incident via the MSP in order to have the support team look into your issue.

 

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