Hi,

I think there is no out-of-box way to forward an inbound correspondence. But one way to achieve is to configure the email listener activity to send an email with the inbound correspondence as an attachment. 

Hi Venkat,

This can be achieved by attaching the earlier inbound attachment to the sendemailwithattachments activity.

Raghu,

This activity is attaching all the previous attachements of the work object too.

If it is an outgoing email, pega generates CorrHandle, to uniquely identify it.  For incoming mail, there is no page for CorrSummary, so there is no CorrHandle.

Thanks all, we got it sorted.

Customized OOTB activity.  Wish pega could develop OOTB for forwarding incoming emails by providing CorrHandle to incoming mails also.  

Hi Venkat,

You are correct if you wont mention which one to attach, it tries to attach all attachments available to the case in the email, you may need to customize the sendemailwtihattachments activity and identify which is inbound email and send only that one as attachment in the email.

Thanks Raghu,

did the same, while  iterating, we are checking the ".eml" as pre-condition and if it is found in the 1st iteration, we are transiting from attach step post, out of loop, as, while iteration at compile time, the most recent one is traversed and so we get it in the 1st iteration mostly. 

Hello Raghu, Venkat

I know through file listener, Service soap we can create work objects but not sure about the same through incoming emails. Could you please provide high level steps on how to achieve this? Is is through email listener?

Thanks,

Rushikesh

Please help to understand,What you used to attach an inbound email (which is creating work object)  to same work object.

e.g. I have scenario an mail with some subject :abc . once it coms to perticuler email address I am creating an Work object with suppose "Ca-1" now I want to see the same inbound email in my attachment section. how can we archive this. Hope it has some OOTB method.

Thanks,

Chetan

Please help to understand,What you used to attach an inbound email (which is creating work object)  to same work object.

e.g. I have scenario an mail with some subject :abc . once it coms to perticuler email address I am creating an Work object with suppose "Ca-1" now I want to see the same inbound email in my attachment section. how can we archive this. Hope it has some OOTB method.

Thanks,

Chetan

You can enable the Save Orginal eMail check box under eMail Listener -> Process Tab which keeps the incoming email as it is in pyAttachmentPage which can be saved and linked to work object as an attachment

Thanks

Vijayaragavan V