openspan.runtime.exe has stopped working
Dear Team,
When i start debug the solution, I am getting the warning 'Openspan.runtime.exe' has stopped working.
Please refer the attached img.
Pegasystems Inc.
US
I see you are using the Excel connector. Do you have the correct version of Office enabled in your RuntimeConfig.xml?
Find this section and make sure it matches your version.
Accenture
IN
Hi Jeff,
Here I have created only the windows form. I m getting the attached error.
System info - I am using Windows10 and office2013/office2016.
Also, attached the runtime.xml file
Accenture
IN
Dear all,
Can anyone help me on this.. I m getting error 'Openspan has stoppe running' while debug the solutions.
Am using HP laptop, Windows10, Office13/16.
Pegasystems Inc.
US
I believe you will need to contact support to get someone to look at your machine. Since this is a specific issue to you, it probably cannot be resolved here. If possible, you can attach your RuntimeLog.txt with All Categories set to verbose, and I can take a look to see if there is anything obvious, however it sounds to me like an environmental issue if Runtime is crashing with only a windows form in your project.
John Lewis PLC
GB
Hello,
I was using the application and suddenly it through me out of the application; on checking the event log I find the following:
-------------------------
The program OpenSpan.Runtime.exe version Proprietary information hidden stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 17d0
Start Time: 01d2d13dc76a8e5f
Termination Time: 0
Application Path: C:\Program Files (x86)\OpenSpan\OpenSpan Runtime Enterprise\OpenSpan.Runtime.exe
Report Id: 4699cbd3-3d34-11e7-873c-7c5cf81fd8f7
----------------------------------------------
Please advice.
Pegasystems Inc.
US
You would need to make sure that runtime logging is turned on and then examine the Runtimelog.txt to get meaningful information. The event log information is only reporting what you already reported, but does not help to diagnose.
John Lewis PLC
GB
How do I turn on my application runtime logging?
I do it as shown in the image below:-
at the moment logging is for 'warning' should I change it to 'Verbose'?
Also, I would get my logs in the 'Roaming' folder right?
Pegasystems Inc.
US
Be sure to enable to FilePublisher. Once done, change All Categories to Verbose. The log file will be generated in %AppDaa%\OpenSpan and called RuntimeLog.txt by default. The UI is slightly different for changing these settings between Runtime and Studio but the changes you make are the same. You do not need to change anything on the tracing tab as that is for advanced diagnostic logging used by our engineers.
John Lewis PLC
GB
Ok....I'll do that thanks;
Actually, I have another problem as well:
Recently we had a security change in the past month for TLS encryption protocol:
After which a colleague has run some reports that indicate OpenSpan(application) users are still using TLS1.0 to connect to Connex.
The change was actually rolled out to all machines.
I've attached the report image; please advice what could be the reason? and if not the reason how can I find what(component etc) is pointing to the older version of TLS?
On checking my code I have no web link pointing to salesforce but I have one component 'DataHub' that is a SalesForce component and when I check the component version tag it gives
"<Component Version = "1.0">" this is present in all the 'OS' files within the 'Adapter' folder.
Ok....I'll do that thanks;
Actually, I have another problem as well:
Recently we had a security change in the past month for TLS encryption protocol:
After which a colleague has run some reports that indicate OpenSpan(application) users are still using TLS1.0 to connect to Connex.
The change was actually rolled out to all machines.
I've attached the report image; please advice what could be the reason? and if not the reason how can I find what(component etc) is pointing to the older version of TLS?
On checking my code I have no web link pointing to salesforce but I have one component 'DataHub' that is a SalesForce component and when I check the component version tag it gives
"<Component Version = "1.0">" this is present in all the 'OS' files within the 'Adapter' folder.
It would be very kind of you to help me with this concern.
This comment has been branched out as a new node and the new thread can be followed here
John Lewis PLC
GB
Also one thing to be noted here is that all the file within the 'Adapter' folder for the automation does not have the 'SaleForceQuery' in all of them(files/automations)
*DataHub that I'm referring to is a 'SalesForce' query in the toolbox.
Pegasystems Inc.
IN
Hello!
Since this is a new query, we belive it warrants a new post :) Here's the new post we created for you: Security change impact error on TLS encryption protocol - How can I find what (component etc) is pointing to the older version of TLS?
Please update it for any additional inputs and continue the discussion!
Thank you,