Question
HCLTECH
IN
Last activity: 19 Jul 2024 12:46 EDT
opening assignment from search
HI,
I have a requirement - After searching the case i want to open a case in perform mode when click on anywhere in the row.
search is working fine but when i click on case id/somewhere in the row it should open a case in perform mode. I tried OpenAssignemnt(.pzInsKey) but this is not working getting NOID Clipboard page structure is like this and populated pzInskey of WB and WL in these pages
CaseDetails.pxResults(1).pxPages(WL) CaseDetails.pxResults(1).pxPages(WB)
if i search cases with caseid prefix( ET-) it is fetching cases from both worklist and workqueue and perform open assignement is not working and sub case opening also not working as pzinskey is different for subcase. note: RD rule in work class and joined class from WL and WB So after searching when click on anywhere in the table it should open the case in perform mode for both worklist and workqueue cases. how this can be achieved? any idea or any other way this can be achievable please share. Thank you
Accepted Solution
Updated: 19 Jul 2024 12:46 EDT
Pegasystems Inc.
IN
@MurugeswariR - We can create a single report and join either of the class using the pzInsKey property and can make use of the assignment key coming from the report results.
Thank you.
Pegasystems Inc.
IN
@MurugeswariR - For opening the case in perform mode we need to pass the assignment key whose value starts with Assign- . If we pass pzInsKey which is a combination of "className caseID" this gives error. pzInsKey works for open work by handle action not for open assignment.
Verify the value passed for openAssignment.
Thank you.
Updated: 30 Jun 2024 1:44 EDT
HCLTECH
IN
@Priyanka Boga thanks for your reply.
I tried with Case details.pxResults(1).pxPages(WL).pzinskey which is from Assign-Worklist for open assignment action
In this way it is working for only WL cases.
Is ther any way to merge both WL and WB assignment key? Or how can we define different assignment keys in open assignment action?
Thanks,
Murugeswari R
Accepted Solution
Updated: 19 Jul 2024 12:46 EDT
Pegasystems Inc.
IN
@MurugeswariR - We can create a single report and join either of the class using the pzInsKey property and can make use of the assignment key coming from the report results.
Thank you.