Question
HCLTECH
IN
Last activity: 11 Jun 2024 7:20 EDT
Pega Text Analyser not detecting website address and email address as keywords
Hi, why website name and email adrdress are not detecting as a keyword by PEGA text analyser's ? We are using keyword based topic detection in our project pega 8.8 latest version. when my email content have any website address or email address in anywhere in the mail content it should detect by TA and route to topic but this is not working. when i tried my email content without any hyperlink for website/email it is getting detected by TA and routed to correct topic. anyone please assist how I can achieve these with hyperlink keywords in pega TA. Thank you
***Edited by Moderator Marije to add Capability tags***
Updated: 11 Jun 2024 0:02 EDT
Pegasystems Inc.
GB
@MurugeswariR Pega Text Analyzer uses natural language processing (NLP) to detect entities in the text. If website and email addresses are not being detected as keywords, it could be due to the way they are formatted in the text. If they are hyperlinked, the underlying HTML might be interfering with the detection. You can try using the Ruta script to detect email addresses as shown in the reference. For website addresses, you might need to create a custom entity type and use a similar approach. Always remember to test these changes thoroughly to ensure they work as expected.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Detecting transaction details with Ruta > Detecting email addresses
If you still need help, please log a support issue via the MSP and refer the INC id here.
LTIMindtree
IN
Evoke Technologies
US
@MurugeswariR Hi, few things to consider
- Use Machine Learning model for better results.
- Upload the Data Source with training data to train the Model.
- Use at least 20-30 records per category for optimal output.
- Manually run the text analyzer rule and provide the text input and look out for results.