I have a requirement need to Cancel case any time in the Case Life Cycle, my idea was to add as optional action- eventually is become cancel local action in case lifecycle.
But thought of utilizing OOTB Approve/Reject , My Question is during different case stages - one of the stage step I added Approve/Reject then is getting as Alternate Stage "Approval Rejection" , my question is it available whole case life cycle?
Then what is the difference adding as optional actions ? and using OOTB Approve/Reject?
***Edited by Moderator Marissa to update SR Details***
Local action can be voluntarily selected throughout the case. OOTB Alternate for Approval /Reject is also available throughout the case and you configure decisions ( decision table, decision tree etc ) in case processing to change the flow of the case using a change stage shape to route to the alternate stage.
Posted: 3 years ago
Posted: 31 Dec 2018 11:23 EST
Marissa Rogers (MarissaRogers)
Senior Knowledge Management Specialist