How to copy the comments to mail when approve/reject OOTB step is used
I have requirement to send rejection comments using OOTB step
***Edited by Moderator Marije to change type from Pega Academy to Product***
I have requirement to send rejection comments using OOTB step
Hi @Dhathrig: I assume you are using the Notify option or the send email utility to send emails. In such case, you will have a option to select a corr rule where you can refer the rejection reason property.
Please refer: https://academy.pega.com/topic/email-correspondence/v4
For approval rejection smart shape, it has the option to edit the corr. Click on the configure icon next to email content dropdown ( next dropdown if use existing is selected) to update the corr.
Thanks
@ArulDevan Tried but not worked
I want to send information from the notes when approved should sent comments to approved mail
when rejected should send comments to rejected mail
Hi @Dhathrig: Can you try to define a Approval section in the smart shape and gather the rejection reason in a App specific property and use it in your corr?
I see that if the approval section is not defined, system uses default section and use pyNote to capture the details. This is getting removed after the message is posted to pulse.
Thanks.
@ArulDevan I Tried that way it worked but my requirement is to use OOTB property
Hi @Dhathrig: I don't see a option other than using a approval section.
Alternatively, please check if pulse email feature will help you.
Thanks.
@ArulDevan Thank you I changed the property from pyNote to rejection Comments
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