Question
ING Belgium SA NV
BE
Last activity: 12 Jan 2023 12:23 EST
OOTB FixCorr section shows no roles in dropdown
In our application sometimes outgoing mail is not being sent. This leads to an assignment in the FixCorrespondence. When these assignments get openened, we get an OOTB screen where we would need to pick a role, but the the dropdown is not filled in.
How can I:
- get roles in the dropdown?
- resubmit this outgoing mail?
Looking forward for your feedback!
Accepted Solution
Updated: 12 Jan 2023 12:23 EST
Pegasystems Inc.
GB
@Joris Claus I believe you may possibly be experiencing BUG-648089.
Does your scenario fit the description below?
After configuring a send email shape to send email to work parties, proceeding through the flow without work parties and then triggering the send email shape and creating the Fix correspondence assignment worked as expected. If the work party details were later updated and the send email shape was triggered again for the Fix correspondence assignment, the error message "No role defined to work object" appeared. This was an issue with the handling of the email flow the second time through: PyCorrPage.pyCorrPartyRole did not have the work object party details which were added to the work object after the fix correspondence assignment was created, and SendSimpleEmail was not designed to handle the email that needs to be retried during the FixCorrespondence flow call.
To resolve this, the system will check whether the pyWorkParty property exists prior to calling the PartyCorrPreferences HTML rule.
See Issue 648089 listed in the 8.4.5 Patch Resolved Issues
Please could you test using Pega Patch 8.4.5 to confirm that the updated code in that patch fixes your scenario?
Please check your logs for the full error debug if you need further help with this.
@Joris Claus I believe you may possibly be experiencing BUG-648089.
Does your scenario fit the description below?
After configuring a send email shape to send email to work parties, proceeding through the flow without work parties and then triggering the send email shape and creating the Fix correspondence assignment worked as expected. If the work party details were later updated and the send email shape was triggered again for the Fix correspondence assignment, the error message "No role defined to work object" appeared. This was an issue with the handling of the email flow the second time through: PyCorrPage.pyCorrPartyRole did not have the work object party details which were added to the work object after the fix correspondence assignment was created, and SendSimpleEmail was not designed to handle the email that needs to be retried during the FixCorrespondence flow call.
To resolve this, the system will check whether the pyWorkParty property exists prior to calling the PartyCorrPreferences HTML rule.
See Issue 648089 listed in the 8.4.5 Patch Resolved Issues
Please could you test using Pega Patch 8.4.5 to confirm that the updated code in that patch fixes your scenario?
Please check your logs for the full error debug if you need further help with this.
See release dates to determine your update path.