Last activity: 22 Mar 2023 10:41 EDT
Dynamically adding roles during user authentication
I am able to add the roles dynamically during the user authentication as explained in the below article.
However the roles are only added to the STANDARD thread and when ever tries to work on a case theses roles are not added as part of the case thread and the roles are coming from the default access group.
Is there any way to have these roles added dynamically to all the threads. If not what is the advantage we are gaining by adding the roles dynamically to the standard thread.