Question
Ernst & Young LLP
IN
Last activity: 27 Jan 2025 11:16 EST
User role switching in Constellation
Hi,
I understand that switching user role within same application is not possible in Pega Constellation as it's a Pega Product limitation as mentioned in the below URL.
Feature changes and limitations in Constellation
Our client is requesting for role switching as mandatory to perform their day-to-day business activities and without the functionality it will impact their business actions. Requesting to provide assistance in performing some work around to make the role switching available in constellation which will be very helpful.
Pegasystems Inc.
IN
If a user has combined roles (user, manager for example) then you need to create a separate access group / role for this combination of access.
This new Access Group should have its own portal that combines the portal pages of the manager and the user.
Pegasystems Inc.
CA
Ideally, the Manager access group should have all the capabilities to perform the same actions as the User access group. If you need distinct user roles (such as CSR or Underwriting), consider creating a new Access Group and Acces Role that combines both sets of responsibilities.
Ernst & Young LLP
IN
Hi @RameshSangili,
Thanks for your response. I want to understand where we can have separate access group (such as CSR or Underwriting) and they want to explicitly switch from CSR to Underwriting and vice versa instead of creating a single access group containing the Access Roles of both the access groups. I am looking for solution around explicitly switching the access group like how we were able to perform below the constellation implementation.
Pegasystems Inc.
IN
The ability to configure the multiple access groups per user for the same application is not supported in Constellation.