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Question

 Saayma Sartaj (Saayma)
Accenture
Technology Arch Delivery Specialist
Accenture
GB
Saayma Member since 2015 4 posts
Accenture
Posted: Sep 8, 2023
Last activity: Apr 28, 2024
Posted: 8 Sep 2023 6:56 EDT
Last activity: 28 Apr 2024 8:28 EDT
Solved

Notification Gadget is not available in Pega Customer Service framework in Pega 8.7

There is no bell indicator or notification gadget for receiving system notifications in the Pega Customer Service 8.7 Interaction site.

This is supported in Pega Case worker yet unavailable in the Pega Customer Service framework's Interaction Portal.

Is the notification web gadget in Pega Customer Service for Interaction Portal subject to any restrictions?

The link below was used to set up notifications.

https://docs.pega.com/bundle/platform-88/page/platform/case-management/configuring-web-gadget-notification-channel.html

Thanks,

Saayma  

***Edited by Moderator Rupashree to add Capability tags***
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Pega Customer Service 8.8
Pega Customer Service 8.7
User Experience
Customer Journeys
Case Management

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Accepted Solution

Posted: 1 year ago
Updated: 6 months ago
Posted: 2 Nov 2023 3:17 EDT
Updated: 28 Apr 2024 8:28 EDT
Eswar Kumar Paravada (parav1)
PEGA
Principal Technical Support Engineer, Customer Service
Pegasystems Inc.
IN

@Saayma

You can add the notification icon by embedding the section , pyDesktopNotificationGadget to the interaction header  (there will be a extension rule which can be customised) . 

Please try it out !!

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