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 krishna mohan Pokala (krishnamohan Pokala) TechM
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krishnamohan Pokala Member since 2016 22 posts
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Posted: May 17, 2022
Last activity: Aug 7, 2023
Posted: 17 May 2022 9:48 EDT
Last activity: 7 Aug 2023 10:33 EDT
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Find - Pega Customer Service industry applications or Pega Customer Service base application (without an industry application)

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Need to upgrade CustomerService FW from 7.4 to 8.6.3. 

How to know the CustomerService FW used in current application belongs to which of the below category:

- Pega Customer Service industry applications 

- Pega Customer Service base application (without an industry application)

 

As based on above steps will differ for Upgrade checker as mentioned in below url: 

https://docs-previous.pega.com/pega-crm-update-guide/86/pega-customer-service-upgrade-checker


***Edited by Moderator Marije to add update capability tags***
Pega Customer Service 8.6 Customer Journeys Updates Other Industry Senior System Architect

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 18 May 2022 1:38 EDT
Updated: 20 May 2022 6:44 EDT
krishna mohan Pokala (krishnamohan Pokala) TechM
TechM
IN
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@krishnamohanP8156

My understanding after referring below url is CustomerService FW would fall into Pega Customer Service Base Application (without an industry application) And

CustomerServiceForFS – Pega Customer Service Industry application.

https://docs-previous.pega.com/pega-customer-service-implementation-guide/86/introduction-pega-customer-service

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