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TechM
IN
Posted: May 17, 2022
Last activity: May 20, 2022
Last activity: 20 May 2022 6:44 EDT
Solved
Find - Pega Customer Service industry applications or Pega Customer Service base application (without an industry application)
Need to upgrade CustomerService FW from 7.4 to 8.6.3.
How to know the CustomerService FW used in current application belongs to which of the below category:
- Pega Customer Service industry applications
- Pega Customer Service base application (without an industry application)
As based on above steps will differ for Upgrade checker as mentioned in below url:
https://docs.pega.com/pega-crm-update-guide/86/pega-customer-service-upgrade-checker
***Edited by Moderator Marije to add update capability tags***
Accepted Solution
Posted: 3 months ago
Updated: 2 months ago
Updated: 20 May 2022 6:44 EDT
TechM
IN
My understanding after referring below url is CustomerService FW would fall into Pega Customer Service Base Application (without an industry application) And
CustomerServiceForFS – Pega Customer Service Industry application.