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 krishna mohan Pokala (krishnamohan Pokala)
TechM

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krishnamohan Pokala Member since 2016 22 posts
TechM
Posted: May 17, 2022
Last activity: Aug 7, 2023
Posted: 17 May 2022 9:48 EDT
Last activity: 7 Aug 2023 10:33 EDT
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Solved

Find - Pega Customer Service industry applications or Pega Customer Service base application (without an industry application)

Need to upgrade CustomerService FW from 7.4 to 8.6.3. 

How to know the CustomerService FW used in current application belongs to which of the below category:

- Pega Customer Service industry applications 

- Pega Customer Service base application (without an industry application)

 

As based on above steps will differ for Upgrade checker as mentioned in below url: 

https://docs-previous.pega.com/pega-crm-update-guide/86/pega-customer-service-upgrade-checker


***Edited by Moderator Marije to add update capability tags***
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Pega Customer Service 8.6
Customer Journeys
Updates
Other Industry
Senior System Architect

Accepted Solution

Posted: 3 years ago
Updated: 3 years ago
Posted: 18 May 2022 1:38 EDT
Updated: 20 May 2022 6:44 EDT
krishna mohan Pokala (krishnamohan Pokala)
TechM

TechM
IN

@krishnamohan Pokala

My understanding after referring below url is CustomerService FW would fall into Pega Customer Service Base Application (without an industry application) And

CustomerServiceForFS – Pega Customer Service Industry application.

https://docs-previous.pega.com/pega-customer-service-implementation-guide/86/introduction-pega-customer-service

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