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Question

 Dawid Buras (DawidB60)
Carlson Wagonlit Inc

Carlson Wagonlit Inc
PL
DawidB60 Member since 2018 1 post
Carlson Wagonlit Inc
Posted: Jun 7, 2023
Last activity: Jun 28, 2023
Posted: 7 Jun 2023 8:18 EDT
Last activity: 28 Jun 2023 1:54 EDT
Solved

Not receiving pulse messages from PEGA MSP

Is there any ongoing issue with PEGA MSP where after the recent MAY changes email notifications are no longer sent via email when there is a new pulse note added on the INC or when it gets created etc.?

I have all the notifications enabled in MSP.

***Edited by Moderator: Bhavana S to add capability tag***
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Case Management
Conversational Channels
Email

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Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 7 Jun 2023 11:48 EDT
Updated: 28 Jun 2023 1:54 EDT
Naresh Coimbatore Selvarasu (NareshCS)
PEGA
Global Client Support Business Operations Director
Pegasystems Inc.
US

@DawidB60

There should not be any changes to the notifications via email. Could you email us at [email protected] with your specific MSP login/account details and we will take a look to fix this.

Thanks!

-Naresh

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