Not able to see required details on PDC enterprise menu
Hi,
I am referring to the the updates of PDC link: https://community.pega.com/knowledgebase/release-note/whats-new-pega-predictive-diagnostic-cloud where you have mentioned that we can see DB Query Stats, Database table size, DB current activity etc from Enterprise-->System. We are using PostgresSQL as our backend. Please let me know what could be issue.
Also, I am not able to schedule any of the system reports so that it can be sent to users via email. In custom reports, I am not able to schedule individual emails. It should be only the PDC operators. When I try to remove DiagnosticCloudManager operator the page hangs. Please help to fix this as well.
Regards,
Manju.
***Updated by moderator: Lochan to update platform capability***
***Edited by Moderator Marissa to add SR Details***
Accepted Solution
Pegasystems Inc.
US
Upon reviewing the associated Support Request, HFix-45435 was generated to fix this issue. If you are having the same issue, please open a Support Request and request that Hotfix.
Pegasystems Inc.
PL
Dear Manju,
Dear Manju,
You're not able to see the data in the DB Query Stats, Database Usage and DB Current Activities in Enterprise-->System because PDC does not have the data it can then display in those tabs on the Enterprise Dashboard. In order for this feature to work you will need to have the most recent version of the AESRemote ruleset installed on your monitored systems.
We're currently working on preparing a new version of this ruleset compatible with previously released versions of Pega (7.3.0, 7.3.1, 7.4.0). We expect these to be ready by the end of July. If you're interested in getting it please create an SR.
You're able to send the emails only to operators created in the system. There is no way to schedule the report to be sent to just any email.
As for the page hanging when you try to remove the DiagnosticCloudManager operator please raise an SR and we'll investigate this problem.
Hope this helps.
Regards,
Lukasz
Pai G
IN
Hi Lukasz,
Thanks for your response. I will create an SR requesting for AESRemote Ruleset. Also, when this feature will be added to add an email which is different than the operator. This feature will really help just in case if the user does not want to use PDC but just receive notifications.
Also, we are using different version of Pega in our enviornment 7.2.2, 7.3.1 and 7.4. Hope this ruleset will be compatible with these versions.
Pegasystems Inc.
PL
Hi Manju,
When it comes to sending reports via email PDC uses standard Pega platform features which only allows you to specify operators and not arbitrary emails:
This is done by design in Pega and I'm not sure if anyone is working on changing this. Someone from Reporting would need to provide more information on this.
Regards,
Lukasz
Pegasystems Inc.
IN
Hi Manju,
Please let us know the SR# once created. We will continue to track through this thread and update it with the resolution.
Regards,
Accepted Solution
Pegasystems Inc.
US
Upon reviewing the associated Support Request, HFix-45435 was generated to fix this issue. If you are having the same issue, please open a Support Request and request that Hotfix.
Pegasystems Inc.
US
New AESRemote versions are available for 722, 73, 731 and 74
The latest versions shipped are below; we will be releasing new enhancements in February
|
Pega Version |
SR Item |
SE Item |
HotFix |
DL |
BUG |
|
Pega 7.2.2 |
SR-C62499 |
SE-47522 |
HFix-47522 |
DL-92871 |
BUG-400408 |
|
Pega 7.3.0 |
New AESRemote versions are available for 722, 73, 731 and 74
The latest versions shipped are below; we will be releasing new enhancements in February
|
Pega Version |
SR Item |
SE Item |
HotFix |
DL |
BUG |
|
Pega 7.2.2 |
SR-C62499 |
SE-47522 |
HFix-47522 |
DL-92871 |
BUG-400408 |
|
Pega 7.3.0 |
SE-47521 |
HFix-47521 |
DL-92866 |
BUG-400410 |
|
|
Pega 7.3.1 |
SR-C62502 |
SE-47520 |
HFix-47520 |
DL-92827 |
BUG-400411 |
|
Pega 7.4.0 |
SR-C62504 |
SE-47518 |
HFix-47518 |
DL-92820 |
BUG-400415 |