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Question

 Nabendu Pal (NabenduP)
Accenture
Business Architecture Senior Manager
Accenture
AU
NabenduP Member since 2013 11 posts
Accenture
Posted: Jun 3, 2024
Last activity: Jun 6, 2024
Posted: 3 Jun 2024 0:26 EDT
Last activity: 6 Jun 2024 2:22 EDT
Solved

PDC Details

We are integrating with the 3rd party systems for incident management. Can we have fhe following capabilities as part of PDC:

  1.  Please confirm if the email sender will always be the same or something configurable?
  2. Can the from sender email address be customised to something specific only to clients need?
  3. Is it possible to provide all possible subject patterns that is possible in the email sent from PDC?
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Accepted Solution

Posted: 5 months ago
Updated: 5 months ago
Posted: 4 Jun 2024 11:12 EDT
Updated: 6 Jun 2024 2:22 EDT
Megha Maji (Megha007)
Maantic Technologies Pvt Ltd
SENIOR CONSULTANT
Maantic Technologies Pvt Ltd
US

Hi @NabenduP,

We cannot customize the email sender, the email sender is always noreply@pdc.pega.com.

Currently in PDC you cannot modify the following sections: System name Notification name Notification method for event-based notifications. Email address for daily digest notifications.

Hope it helps.

Thanks

Megha

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