Not able to cancel the case and there by not able to update the case status with custom button click
We have a requirement to cancel the case such that the case status is going to be updated to "Resolved-Cancelled" when we click on a custom button.
We have an alternate stage "Cancel Case" in which we are updating the case status to "Resolved-Cancelled". We have created a custom button (with Lable as "CC") and a click event has been configured to call the "Harness" as below.
Target=Replace Current; Harness=Confirm;Activity=pxChangeStage;changeToNextStage=false;ChangeToStage=Cancel Case;CleanupProcesses=true
With this we are able to trigger the alternate "Cancel Case" stage but case status is not getting updated.
Attached are the screen shots which elaborate this situation clearly.
Can some body help me how can we achieve this behaviour.
SiXworks Limited
GB
Could you try running this in the context of a local flow action, instead? Run a local action off the button and call pxChangeStage from that Flow Action.
Edit: Add ActionAutoSubmit as the section to include for the Flow Action, this will auto-submit the screen and avoid the additional button-click.
HCL Technologies Ltd
US
Hi Benjamin,
Thanks for the reply. This is not working and is behaving the same way what I explained in this. Moreover I didn't find any section named "ActionAutoSubmit".
Can you please let me know is there any other way to address this issue.
SiXworks Limited
GB
Have you tried tracing this? If your changes on the Work Object are not being stored, then it is possible that there is a failure and the Work Object changes are rolling back.
Apologies, the HTML is ActionAutoSubmit. If you look at the GoBack flow action, you can use this as a basis to create a new flow action which auto-submits, using the HTML rule ActionAutoSubmit.
HCL Technologies Ltd
US
Hi,
Thanks for this. We are not able to see any failures for the work object. Still the status is not getting updated.
Can you please let me know is there any other options for this.
HCL Technologies Ltd
US
This is working but we should run the alternate flow (cancel) as case is doing some additional tasks.
Can you please help me how can I do this.
Pegasystems Inc.
IN
HI Sunil
On Submit you can run a activity to raise a ticket to you alternate flow. ( Alternate flow should contain an assignment shape for your task preceeding a utility shape where u can call pxforcecaseclose api from the flow itself.