Question
Fujitsu
JP
Last activity: 23 Oct 2023 5:47 EDT
"No result found" shown when trying to add a user to General Support Access Roles.
My account have a "Support Administrator" Role and I want to add my team member's account to the "General Support Access" Roles. After when I click the "Add Users to Role" icon and search for the user and choose, no result is found for the pull down of 'Select Accounts to Apply Role to' and cannot go on to adding. I also tried to type in directly but the error message, 'Please select a valid value' will be shown.
What are the possible causes?
Pegasystems Inc.
GB
@Okawa<0_0>623 If you cannot find the person via the search, they are likely outside of your organization, or they may not have an active account with Pega.
Please can you direct this MSP-specific question via the 'Contact Us' form for
Likely the user has either not created their Pega account correctly. Note that they need to have a company domain name on their account.
Understanding User Support roles
