Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 saleem shaik (saleemshaik)
Aaseya IT services

Aaseya IT services
IN
saleemshaik Member since 2014 6 posts
Aaseya IT services
Posted: Jun 9, 2016
Last activity: Jun 11, 2016
Posted: 9 Jun 2016 22:27 EDT
Last activity: 11 Jun 2016 1:24 EDT
Closed

Need help for processing the assignments from Agent activity

Hi,

I have a flow with one assignment and I have created a WO for that flow. Now it is in the first assignment step. then the work object is closed.

I have requirement to update some of the properties of on that above created work object. if the properties are updated success then I need to finish the assignment and resolve the case.

I have to do this requirement through AGENT activity.

can some one please help me how to achieve this.  how to complete the assignment in activity and  resolve the Work object from activity.

Thanks in advance.

Message was edited by: Marissa Rogers - Moved from Mesh Help, Added Category

To see attachments, please log in.
Case Management

Posted: 8 years ago
Posted: 10 Jun 2016 6:48 EDT
Siripurapu (ShanmukhaSiripurapu)

Hi Saleem,

Would the following be helpful:

     As I understand it, your requirement is to have a flow with an assignment where users have to enter some information. After they enter the information you would want to update few more properties on this WO and based on some flag you would want to resolve the work item. Is my understanding correct? If so, you can define a post processing activity in the flow action and queue the WO for the agent. In the activity for the agent, you can open the particular WO and set the properties you wish and based on the check you have you can resolve the work item.

Please let me know how this works for you.

-Shan
    

To see attachments, please log in.
Posted: 8 years ago
Posted: 10 Jun 2016 8:14 EDT
saleem shaik (saleemshaik)
Aaseya IT services

Aaseya IT services
IN

Hi Shan,

We should not open the WO. We have created the WO by some activity and WO id is saved in  external DB table. that work object is having a single assignment. Now I need to write an Agent activity to query the DB table to get the WO id . then I need to open the WO and set some properties on that page after that I need to finish the Current assignment from Agent activity only.

Hope it is clear to you.

.

To see attachments, please log in.
Posted: 8 years ago
Posted: 11 Jun 2016 1:24 EDT
Phani Sahukaru (sahup1)
Pegasystems Inc.
Phani Sahukaru
Pegasystems Inc.
IN

would the following steps help?

  • obj-open-by-handle (to the WO)
  • check the pre-req and business logic and accordingly update the toggle properties
  • if met call ResumeFlow API to perform finish assignment either to resolve WO or exceptions workbasket
To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice