Question
Virtusa Consulting Services Pvt. Ltd
US
Last activity: 6 Dec 2016 7:38 EST
Workbasket,Worklist assignment access causing exceptions in agent processing
Accepted Solution
Phalanx Consultancy Limited
GB
I assume you want to bypass the security controls when an agent processes an assignment?
Considering only this, you can include an additional condition in your access when rules to let batch requestors process an assignment. @isBatchRequestor(tools) helps in identifying an agent requestor type
Pegasystems Inc.
IN
"Service Level Events' is throughing exceptions regarding authorization "
Can you please provide the exact error you are seeing ?
Accepted Solution
Phalanx Consultancy Limited
GB
I assume you want to bypass the security controls when an agent processes an assignment?
Considering only this, you can include an additional condition in your access when rules to let batch requestors process an assignment. @isBatchRequestor(tools) helps in identifying an agent requestor type
Services Australia
AU
Hi Ravikumar,
To change the access group for an item in the agent queue, set pyAccessGroup property on the agent page before queuing. also, set the property pyUseApplication to true. This would create an item in the agent queue with the access group specified. To test this, would recomend to open the item XML from Pega--> Process and Rules --> Tools --> Work Admin --> Broken Queue Items, Select your Queue (Service Level in your case), remove "broken-" and select the item you queued and view the xml.
Hope this help
Vamshi