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Question

 Mahamad_h H (Mahamad_hH) Tenet
Tenet
IN
Mahamad_hH Member since 2013 3 posts
Tenet
Posted: Aug 18, 2015
Last activity: Aug 18, 2015
Posted: 18 Aug 2015 3:25 EDT
Last activity: 18 Aug 2015 4:24 EDT
Closed

How to Process agent activity in 3 different intervals

i have a senario where i want to process agent activity in 3 different intervals once agent gets started,

example, after agents gets started, process the activity for 30sec's and wait for 60 sec's then again process for 30 sec and wait for 90 sec's and so onn.. how to achive this functionality..?

thanks in advance...

Case Management
Posted: 8 years ago
Posted: 18 Aug 2015 4:24 EDT
Rajiv Nistala (nistr) Senior Manager - Engineering
Pegasystems
IN

This is not available out of the box. Some workarounds

  1. If it's an advanced agent, the activity called by the agent can just exit if the interval duration is not met. You can maintain that value in memory or DB.
  2. If it's a standard agent, then it has a queue entry that it needs to process. You can queue the next entry keeping the duration in mind by updating the pyMinimumAgeForProcessing property appropriately.

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