Question
Eviden
NL
Last activity: 4 Jul 2019 9:09 EDT
Mobile iOS app stuck in OFFLINE
Issue, including steps:
- Login to the native iOS app on iOS device, by user.
- Enter Airplane mode on your iOS device, all connectivity is disabled.
- A red bar with the Offline title appears in the iOS app.
- Create a new case, which is offline enabled.
- Check the Sync queue, offline case actions are succesfully queued.
- Exit Airplaine mode on your iOS device, all connectivity is enabled.
- The Offline bar does not dissapear, the Sync queue is not resolved.
- Exit the iOS app.
- Open the iOS app again, user has to login again.
- The iOS app appears to be online and the Sync queue is resolved.
Thus,
- The iOS app succesfully goes offline, but not automatically comes online again.
- User has to login again, after closing the iOS app. Login at start was not enabled in the mobile settings of the iOS app when it was exported.
Pegasystems Inc.
PL
Both should be working fine. Please raise support requests so that we can analyze each issue thoroughly. Thanks.
Eviden
NL
Eviden
NL
I am not able to create support requests.
https://msp.pega.com returns the following:
You are not linked to an account. To be linked, ask your company's Support Contact Administrator to link you.
You will then be able to create, see and update support requests for your account.
If you do not know who your Administrators are, ask a colleague who is already linked to tell you.
Updated: 2 Jul 2019 5:08 EDT
Pegasystems Inc.
IN
Hello,
Do let us know if you had a chance to check within your organization to affliate your role with your organization's account.
Thanks!
Eviden
NL
Update:
It has come to my attention that this is a known issue with the PEGA native app.
When I can post a support request in MSP (My Support Portal), I will open a ticket.
To receive a response/fix from the PEGA team.