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Question

 David Allaway (PEGAISAPDJA)
Aegon Uk
Solution Delivery Centre Manager (PEGA & Integration)
Aegon Uk
GB
PEGAISAPDJA Member since 2011 3 posts
Aegon Uk
Posted: Jan 11, 2019
Last activity: May 28, 2019
Posted: 11 Jan 2019 13:13 EST
Last activity: 28 May 2019 2:37 EDT
Closed

Minimum Client Side Hardware Requirements in a Citrix Workspace environments

We are running PEGA (from a CSR perspective) in a Workspace environment and we are experiencing different issues

  • Some Workspace servers are freezing when CPU is maxing out

  • Some users are experiencing that certain actions they are carrying out are slower in Workspace environment when compared to Laptop

We know that PEGA whilst supported in IE11, is not the most performant, and that this can be a heavy user of CPU. We do have longer term plans to potentially move to Chrome but this will not happen soon enough to help us at the moment

What we are looking for is as follows

  • Is PEGA 7.4 supported in a Workspace environment

  • Are there any known issues that PEGA themselves have experienced when running PEGA in a Workspace environment and what did they do to resolve

  • Are there any best practises that PEGA would recommend when trying to run PEGA in a Workspace environment

  • Are there any know Workspace settings which need to be considered in order to run PEGA in this way

I did raise a PEGA SR but was referred to the Pega Support Community. Any help or guidance would be much appreciated

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System Administration
Support Case Exists

Posted: 5 years ago
Posted: 28 May 2019 2:37 EDT
Anuj Kumar Srivastava (Anuj Srivastava)
PEGA
Senior Solutions Consultant
Pegasystems Inc.
IN

Hi 

  • Is PEGA 7.4 supported in a Workspace environment

Ans – yes

 

  • Are there any known issues that PEGA themselves have experienced when running PEGA in a Workspace environment and what did they do to resolve

Ans- We have to understand the issue in depth. Hence you can raise a SR if the performance is not good.

 

  • Are there any best practises that PEGA would recommend when trying to run PEGA in a Workspace environment

Ans- You can look for performance issues of IE in citrix, but in case if the issue is only with pega, we can debug the issue to assist you.

 

  • Are there any know Workspace settings which need to be considered in order to run PEGA in this way

Ans – No, Workspace setting and environment settings are totally based on the user use case. Please reach to Pega sizing team for more information.

Thank you
Anuj

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