Question
AGL Australia
AU
Last activity: 5 Apr 2018 23:46 EDT
Marketing - how to resume/retry an offer with flowstatus Failed
if there is an offer i.e an instance of PegaMkt-Data-GenericOffer, which was failed and has FlowStatus set as Failed, is there any standard approach to retry that offer?
***Edited by Moderator Marissa to update categories***
AGL Australia
AU
In my collection application, there ia a marketing offer with handoff shape. During one of the offer execution the hand off shape failed and so the offer status was also set to failed. Now this offer is not getting resumed even if expiration time has passed due to the previous failed status. The question is that what all options does marketing framework has to retry or resume the failed offer?
Anything similar to broken queue processing which can be requeued?
Pegasystems Inc.
US
There is no mechanism built in for retry. Errors in offers are considered exceptions that should never occur and/or handled at error time gracefully so the offer does not think it really had an error.
AGL Australia
AU
In that case why is there a mechanism to mark the status as Failed? If there is a process to mark it as failed then ideally there should be a way to put them back in execution. I agree that ideally there should not be any exception but realistically there is always a possibility of failure and so there should be an option to retry.