Question
Mercedes Benz Mobility
DE
Last activity: 23 Dec 2015 22:49 EST
JVMCFRE003 bad major version - Pega Call V7.1.3.3
After upgrade of PegaCall to Version Proprietary information hidden for CPM V7.1.3 on PRPC V7.1.8, information on version tab in PegaCALL Administration and Configuration landing page is shown as, [Exception details - Attached to this discussion.]
Inorder to upgrade, the steps followed are,
1. Imported the PegaCALL_7133.jar
2. Imported the following hotfixes - HFIX-21430, HFIX-22419, and HFIX-24821
Issues after upgradation are,
- Not able to find instance 'channelservices-admin-ctilink-local-jtapi' in the PegaCALL Administration and Configuration landing page- but able to find the same in the instance list of that class
- On click of 'Test-connectivity' on CTILink instance - error shown in tracer Unable to open an instance using the given inputs: pxObjClass = "ChannelServices-Admin-Properties-CTI", pyName = "CTIProperties"
- Error upon click of refresh button in version tab of PegaCALL Administration and Configuration landing page - The Flow Action pre-processing activity GetVersionInfo failed: java.lang.NoClassDefFoundError: com/pega/pegacti/core/Version
After upgrade of PegaCall to Version Proprietary information hidden for CPM V7.1.3 on PRPC V7.1.8, information on version tab in PegaCALL Administration and Configuration landing page is shown as, [Exception details - Attached to this discussion.]
Inorder to upgrade, the steps followed are,
1. Imported the PegaCALL_7133.jar
2. Imported the following hotfixes - HFIX-21430, HFIX-22419, and HFIX-24821
Issues after upgradation are,
- Not able to find instance 'channelservices-admin-ctilink-local-jtapi' in the PegaCALL Administration and Configuration landing page- but able to find the same in the instance list of that class
- On click of 'Test-connectivity' on CTILink instance - error shown in tracer Unable to open an instance using the given inputs: pxObjClass = "ChannelServices-Admin-Properties-CTI", pyName = "CTIProperties"
- Error upon click of refresh button in version tab of PegaCALL Administration and Configuration landing page - The Flow Action pre-processing activity GetVersionInfo failed: java.lang.NoClassDefFoundError: com/pega/pegacti/core/Version
Attempted solution mentioned in support article @Node ID: 321246
Please suggest how to solve above mentioned issues.
Pegasystems Inc.
US
Pegasystems Inc.
US
Hi Avinash,
As advised, Updating properties/com.pega.pegarules.bootstrap.codeset.version.PegaFW-ChannelServices/default = 07-13-03 (as per the PegaCALL 7133 upgrade guide) worked out to get the version information and test connectivity is now successful.