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Question

 Prabha Jayabal (PrabhaJayabal)
Jpmorgan Chase

Jpmorgan Chase
US
PrabhaJayabal Member since 2011 1 post
Jpmorgan Chase
Posted: Aug 20, 2024
Last activity: Aug 20, 2024
Posted: 20 Aug 2024 11:37 EDT
Last activity: 20 Aug 2024 12:19 EDT

JPMC account isnt showing up in the "Manage user" MSP Portal

I am trying to edit/add roles to users but i do not see any values in the Account drop down to select "JP Morgan Chase"

***Edited by Moderator Marije to change type from Product to General***
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Pega Platform 8.8.5

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Posted: 5 months ago
Updated: 5 months ago
Posted: 20 Aug 2024 12:12 EDT
Updated: 20 Aug 2024 12:19 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@PrabhaJayabal  please can you consult the My Support Portal Frequently Asked Questions?

If you are not able to Administrate accounts then likely you have not been assigned the Pega Account Administrator roles.

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I checked and it would appear that you are affiliated under "Jpmorgan Chase" and have Admin rights. 

Therefore please follow the steps in the FAQ:

i=-

 

If clearing your browser does not help, please contact our accounts team.  You can either email [email protected] or use the Contact Us form to report an issue with My Pega --> Resolve An Account Issue

 

Please familiarize yourself with the process:

https://support.pega.com/support-doc/managing-support-contacts

https://community.pega.com/media/manage-users-overviewI

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