Question
Cognizant
BE
Last activity: 24 Sep 2024 11:25 EDT
Unable to update Account - MSP
My account is still tagged to H&M Revenue and Customs when I last raised a SR. Now I'm part of a different account and I need to Change the Account in Support Portal, so that I can raise a SR.
Please help me in updating the Account.
Accepted Solution
Updated: 24 Sep 2024 11:25 EDT
Pegasystems Inc.
GB
@KrishnaKumarA please familiarize yourself with the Account Affiliation process as mentioned by Soham.
The main document for How to get Support.
For your Support Account Administration process details.
Help with MSP - FAQ page.
Accounts FAQ - the importance of keeping your emails up-to-date
Maantic Inc
IN
One of the support admins of the new account can tag you.
Accepted Solution
Updated: 24 Sep 2024 11:25 EDT
Pegasystems Inc.
GB
@KrishnaKumarA please familiarize yourself with the Account Affiliation process as mentioned by Soham.
The main document for How to get Support.
For your Support Account Administration process details.
Help with MSP - FAQ page.
Accounts FAQ - the importance of keeping your emails up-to-date