Question
PT. Bank Mandiri Tbk
ID
Last activity: 9 Apr 2025 10:18 EDT
Issue on uploading attachment to work case
Hello, I encountered an issue with attachment uploads in my Pega application. When I upload a PDF file to Work-Case A, the file is successfully uploaded, but I cannot preview or download it. it's appeared in the Link-Attachment and Data-WorkAttach-File.
For testing, I used Pega's default sections—pyCaseAttachmentsTopWrapper and pyCaseRelatedContent. Interestingly, this problem occurs only with Work-Case A. When I perform the same attachment upload in Work-Case B, the document displays correctly and can be previewed and downloaded.
As a workaround and for testing purposes, I replicated Work-Case A by creating a new case type (Work-CaseAClone) with all the same rules and flows. In Work-CaseAClone, attaching a document and preview it using the same sections works perfectly. This is confusing because Work-CaseAClone is identical to Work-Case A, yet the issue does not occur.
Any assistance or guidance on resolving this issue would be greatly appreciated.
PT. Bank Mandiri Tbk
ID
For additional information, we are using Store in CMIS system and We have found out that the root folder can be changed at the (application / definition / integration / root level folder). It seems that Work-Case A is lack of access of current root folder (maybe)? when attaching document to Work-Case A, the pyContentLocation is empty can someone help? thank you.
Eclantiqx
IN
Can you please let me know if my understanding is correct - you are seeing the file as an attachment, but you cannot preview or download it.
If my understanding is correct, did you trace the on-click action and see if the document is indeed available with content to preview/download. If not, share us error details to help here.