Question
Cognizant Technology Solutions
US
Last activity: 15 Apr 2021 15:17 EDT
Issue with Pega Log Viewer tool
I downloaded the Pega Log viewer 3.1 from GitHub. When I try to upload the alert logs, its asking for log4j pattern (Attached screenshot). I have tried every possible combination. But nothing is working.
Updated: 5 Apr 2020 11:30 EDT
Pegasystems Inc.
US
Hi,
As per the release notes on https://github.com/pegasystems/pega-logviewer
This tool shows the log file line/entries in a table format. The columns are marked based on the log pattern. The log pattern used are the OOTB ones from prlogging.xml -> PEGA appender or prlog4j2.xml -> PEGA appender on 8.x versions.
In case there are updates to PEGA appender pattern. In case the tool can't recognize the pattern automatically, it will present a dialog to enter the pattern, so you might be required to get a customised pattern from prlogging or prlog4j2.xml (8.x) files.
P.S:- I have experienced this issue multiple times with client's PegaRULES log file esp if the log file is altered/trimmed for data masking OR when they change their appender configuration in log4j xml
Cognizant Technology Solutions
US
Hi Harish,
Thank you for your reply. I got hold of the prlog4j2.xml, and I found the below pattern for the alert log. But if I give %m%n in the Log4j Pattern field, is still not accepting. Is there any generic pattern which I need to provide. I have tried every possible value, but nothing is working. Should I give any quotes are something while inputting the value.
<PatternLayout>
<Pattern>%m%n</Pattern>
</PatternLayout>
Pegasystems Inc.
GB
Hi,
Unfortunately, I am unable to open the attached jpg. Can you please check
1. if the filename has "ALERT" in it.
2. can you post first 2 lines of alert. (please do anonymize).
Cognizant Technology Solutions
US
Hi,
Yes. I am sure I am trying to upload the Alert log file. My application is hosted on Pega cloud. Downloaded the log files from 'My Pega Cloud' in the support portal.
Please find below the 2 lines. I took this from the log excerpt which is shown in the Pop up while uploading the log file.
Also I have reattached the screenshot to this post.
Hi,
Yes. I am sure I am trying to upload the Alert log file. My application is hosted on Pega cloud. Downloaded the log files from 'My Pega Cloud' in the support portal.
Please find below the 2 lines. I took this from the log excerpt which is shown in the Pop up while uploading the log file.
Also I have reattached the screenshot to this post.
2020-04-09 02:08:41,073 GMT*8*PEGA0020*1326*1000*util-i-00360661a7295734f*NA*NA*BG4EKJLA8IUQYA3C7V19NWU9RLQX3JU47A*System*PegaSample*PegaAESRemote:8*753454fcd79e9e1301c6f7e1c42710d8*N*1*BG4EKJLA8IUQYA3C7V19NWU9RLQX3JU47A*21*PegaRULES-Batch-96*STANDARD*com.pega.pegarules.session.internal.mgmt.Executable*NA*PegaAESRemote-Interface-DBStats.PushDBStats*Rule-Obj-Activity:PushDBStats*@BASECLASS PXCALLDATATRANSFORM #20180713T132634.566 GMT Step: 1 Circum: 0*NA*****pxConnectElapsed=1.33;pxTotalReqCPU=0.02;pxRunModelCount=1;pxRulesUsed=4;pxDeclarativePageLoadElapsed=0.00;pxDeclarativePageLoadCount=1;pxConnectClientResponseElapsed=1.32;pxRulesExecuted=4;pxOtherCount=8;pxTotalReqTime=1.33;pxActivityCount=3;pxAlertCount=1;pxOtherFromCacheCount=8;*Rule-Connect-REST*NA*Rule-Connect-REST*NA*doActivity Rule-Obj-Activity:Invoke;Connect-REST;RULE-OBJ-ACTIVITY PEGAAESREMOTE-INTERFACE-DBSTATS PUSHDBSTATS #20190218T054856.248 GMT Step: 14 Circum: 0;doActivity Rule-Obj-Activity:PushDBStats;initial Executable;0 additional frames in stack;*SkipThisRun=[removed];pyQueryStringParameters=[removed];pyRequestParameters=[removed];pyRequestDataList=[removed];pyRequestData=[removed];EndPointURL=[removed];pyResourceParameters=[removed];pyHTTPStatusLine=[removed];Operation=[removed];version=[removed];pzMaxRecords=[removed];pyQueueClass=[removed];pyRequestHeaders=[removed];pzResponseHeaderMap=[removed];QueueNumber=[removed];pyResourcePathParameters=[removed];pyStatusVal=[removed];pyStatusMsg=[removed];pyObjName=[removed];Parameter=[removed];skipBody=[removed];pyHTTPResponseCode=[removed];MethodName=[removed];LockString=[removed];*RULE-CONNECT-REST PEGAAESREMOTE-INTERFACE-DBSTATS PUSHDBSTATS #20190218T054856.123 GMT has exceeded the threshold of 1,000 ms: 1,326 ms;pxConnectOutMapReqElapsed=0;pxConnectClientResponseElapsed=1323;pxConnectInMapReqElapsed=0;*
2020-04-09 02:38:57,353 GMT*8*PEGA0005*1625*500*util-i-00360661a7295734f*NA*NA*BTUYARDRCL51SJ7R775T52UVF652OHNM7A*NA*PegaSample*null*4d8a7acc99a8f6053e49843f465efe7b*N*0*BTUYARDRCL51SJ7R775T52UVF652OHNM7A*22*DataFlow-Service-PickingupRun-pyBatchIndexClassesProcessor:29, Access group: [PRPC:AsyncProcessor], PartitionsEQUALS[13]*STANDARD*com.pega.pegarules.data.internal.store.DataStorePreparedStatement*NA*NA*NA*NA*NA*****NA*NA*NA*NA*NA*;initial Executable;0 additional frames in stack;*BatchSize=[removed];pyEventStrategyStorePartitionCount=[removed];pyEventStrategyForceExpire=[removed];pyEventStrategyStorePartitionScheme=[removed];KeyValueStoreFactory=[removed];pyEventStrategyStorageSchemeKey=[removed];PartitioningFeature=[removed];RunId=[removed];pyCacheSize=[removed];*Database operation took more than the threshold of 500 ms: 1,625 ms SQL: UPDATE pegadata.pr_data_decision_df_part "PC0" SET "pxlastids" = ? ,"pxrecordsprocessed" = ? ,"pxupdatedatetime" = ? WHERE ( "PC0"."pxworkid" = ? AND "PC0"."pxvalues" = ? )*
Pegasystems Inc.
GB
I suspect that this is issue with newer Alert version (v8) .
2020-04-09 02:38:57,353 GMT*8*PEGA0005
I tried locally, a different error is thrown, but the change in pattern of alert fields is the underlying issue.
I am preparing next version of logviewer which will address this, along with other features. unfortunately didnt had a chance to commit those yet.
Cognizant Technology Solutions
US
Thank you for your prompt response. Will wait for the next version of Log Viewer.
Any approximate timeline on when it will be released ?
Texas District & County Retirement Systems
US
@ManuVargheseDo you know when can we expect the next update ?