Question
Bank of America
IN
Last activity: 11 Sep 2018 7:38 EDT
Issue in the Generated PDF
Hi Guys,
When printing a form in IE, The PDF form is printed with truncated contents with a horizontal Bar(refer the image in the attachment).
But the same form is proper when printed in Chrome.
Is there any hot fix available for this(to print the PDF)
***Edited by Moderator Marissa to add SR Details***
Accepted Solution
Bank of America
IN
Hi All,
Thank you so much for all of your guidance. The issue has been resolved. One of a repeating grid presentation settings in the section which has been used for the printing form causes the data truncation.
So the Width of content was pixel fixed and grid size is Freeze column pane.
After changing the width of the content to "Fill (100%)" and checking in the Responsiveness. The data is not truncating and horizontal bar is not appearing.
Thanks all once again
Regards
Lavanya
CollabPartnerz
IN
HI,
Are u using create pdf smart shape or you are using agent ?
If you are using agent below link might help you.
https://collaborate.pega.com/question/pdf-generation-issue-through-standard-agent
CollabPartnerz
IN
HI,
Below link might help you.
https://community1.pega.com/community/pega-product-support/question/print-harness-windowprint
Bank of America
IN
Yes Gayathri, Thank you much for guiding me patiently. I found a Hotfix from the below link https://community.pega.com/support/support-articles/horizontal-scroll-bar-appears-printout
Bank of America
IN
Hi Gayathri,
I have raised an SR. They asked to private edit pzpega_ui_doc_lifecycle.js . But how can i find the JS file in PEGA pzpega_ui_doc_lifecycle.js
Pegasystems Inc.
US
Hi @Lavanya.024!
Could you share with us your SR ID please? This way we can track it for you!
Thanks!
Bank of America
IN
Hi Marissa,
This is the SR-C55684. Analyst from the pega support community have followed it up yesterday.
Regards,
Lavanya.
Accepted Solution
Bank of America
IN
Hi All,
Thank you so much for all of your guidance. The issue has been resolved. One of a repeating grid presentation settings in the section which has been used for the printing form causes the data truncation.
So the Width of content was pixel fixed and grid size is Freeze column pane.
After changing the width of the content to "Fill (100%)" and checking in the Responsiveness. The data is not truncating and horizontal bar is not appearing.
Thanks all once again
Regards
Lavanya