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Question

 pramod kumar (pramodk8)
Accenture
Application Development Sr Analyst
Accenture
IN
pramodk8 Member since 2015 18 posts
Accenture
Posted: Sep 8, 2015
Last activity: Jul 11, 2017
Posted: 8 Sep 2015 2:59 EDT
Last activity: 11 Jul 2017 3:25 EDT
Closed

invalid delay time exception in advanced agent

invalid delay time exception  for  advanced agent

We are getting one exception for  one agent daily its a advance agent runs every day at 12:00 AM.we are using Pega prpc 6.1 sp2 version.

The error description is as below

Invalid delay time : -269438.

Please suggest me / help me in this to solve this issue

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System Administration

Posted: 9 years ago
Posted: 16 Sep 2015 11:41 EDT
Kasrul Islam (islak) Principal Software Solutions Engineer
Pegasystems Inc.
GB

This issue usually happens when an agent is scheduled to run at 12:00:00 midnight; if it ends up being scheduled to run even a second prior to that, it would be the previous day in regards to the agent timezone that results in negative value in time calculation (Next Execution Time - Current Time).

Can be fixed with a local change via setting the agent to run a few minutes after midnight.

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