Question
Virtusa
IN
Last activity: 19 Feb 2019 20:03 EST
Advanced Agents usages
we have two types of agents named Standard agents and Advanced agents, but here what is the proper scenario to choose the advanced agents and Standard agents. Can any one explain with example for this and pros and cons using advanced agents
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
IN
Hi ,
Standard and Advanced agents works same, but when it comes to Auto queue management Advanced agents comes under the picture.
Standard agents are generally we use in our systems. When it is processing some list of records in the system, if any record failed then it moved to broken queue. Then if you want to process that record then you need to go SMA and under Agents and process link you can see all the broken process. So again if you want to process them you need make them requeue.
You can check below link.
There you will see two snaps which provide differences.
Hi ,
Standard and Advanced agents works same, but when it comes to Auto queue management Advanced agents comes under the picture.
Standard agents are generally we use in our systems. When it is processing some list of records in the system, if any record failed then it moved to broken queue. Then if you want to process that record then you need to go SMA and under Agents and process link you can see all the broken process. So again if you want to process them you need make them requeue.
You can check below link.
There you will see two snaps which provide differences.
https://www.linkedin.com/pulse/difference-between-standard-advanced-agents-pega-prpc-sankhala/
Also for reference you can check the below links:
1. How Agent Queue works for three modes, i.e. Legacy, Standard and Advanced -https://docs-previous.pega.com/system-administration/how-agent-queues-work
2. How to enter items into an agent queue - https://docs-previous.pega.com/system-administration/how-enter-items-agent-queue
3. More details about Queue for Agent Method functionality - https://docs-previous.pega.com/about-queue-agent-method
4. Lock issue occur when Queue Agent running on Multinodes -https://community.pega.com/support/support-articles/advanced-agent-hitting-lock-collisions-queue-items
Hope this helps you.
Blue Rose Technologies
BE
Advanced agents run even there no entries in queue where as as Standard Agent looks for entries before it runs.
Standard agents take care of case locking and updating it and broken queues where as advanced, we need to build our logic to handle it.