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'Auto queue management' for advanced agent
How can I leverage auto queue management check-box for Advanced agent
Posted: 7 years ago
Pegasystems Inc.
US
Please refer to this link: https://pdn.pega.com/forums/forum-faq-general-rules-expectations/diff-betw-advanced-agent-mode-and-standard-agent-mode. Very good discussion there.
Posted: 6 years ago
Atos Syntel
IN
Above link redirects to https://collaborate.pega.com/
Accepted Solution
Posted: 6 years ago
Pegasystems Inc.
IN
Hi Dilipan,
The following link should help you obtain the information Kevin was referring to:
diff betw advanced agent mode and standard agent mode
Hope this helps. Please feel free to write to us in case you face difficulties.
~Vidyaranjan A V | Community Moderator | Pegasystems Inc.