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Question

 Kishore Karanam (KKaranam)
CGI
Director Consulting Expert
CGI
NL
KKaranam Member since 2015 12 posts
CGI
Posted: Aug 9, 2018
Last activity: Jan 23, 2019
Posted: 9 Aug 2018 8:07 EDT
Last activity: 23 Jan 2019 8:52 EST
Closed

Queuing a request for Advanced agent

Hello Everyone,

Can we queue (Customer queuing using Queue-For-Agent Method) a request for advanced agent? if yes, can we check those status in the broken-queue if that failed?

What is the purpose of enabling AQM for the advanced agents?

Regards,

Kishore Karanam.

***Edited by Moderator Marissa to update platform capability tags***

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Pega Platform
System Administration

Posted: 6 years ago
Posted: 10 Aug 2018 4:23 EDT
Kishore Karanam (KKaranam)
CGI
Director Consulting Expert
CGI
NL

Hello Marc,

Thanks for your reply! but i am not able to access link! i understand the process of how Queue-For-Agent works and broken-queue, but my question is about Advanced agents, Can we also queue the request for the advanced agents like standard agents?

Regards,

Kishore Karanam.

 

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Posted: 6 years ago
Posted: 10 Aug 2018 5:54 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello,

I just tried to Queue-For-Agent for an advanced agent and I didn't get any error message. Now will it be fully working for every type of configuration I'm not sure. Why don't you have a try?

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Posted: 6 years ago
Posted: 23 Jan 2019 8:37 EST
Pallavi Mandal (Pallavi_Mandal) Senior Technical Documentation Specialist
Pegasystems Inc.
IN
Hello!
 
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query.
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Hello!
 
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write a Post button that’s at the top of this screen and also on our Pega Support Community homepage.  Once created, please reply back here with the URL of the new post.
 
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Thanks,

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