Question
Accenture
IN
Last activity: 26 Feb 2024 9:58 EST
IntentID not showing in segment for History Communication table
Extended the class PegaMKT-Data-CommunicationHistory and mapped the intentID. we did the test connectivity in extended class and changed the class referent in association rule as well.
Even though intentID was not showing in segment creation while selecting the History details association in criteria. This is pega CDH 8.8 version.
Can anyone specify what exacly issue in this?
Accepted Solution
Updated: 26 Feb 2024 9:58 EST
Pegasystems Inc.
US
@MarijeSchillern has provided relevant information on how to enable this custom property.
I would like to add some further information regarding the use of History criteria in Segmentation. Please be aware that while still supported in some configurations, use of this type of criteria in Segment is not encouraged. In fact these criteria are not available once the method of storing Interaction History in file format is adopted. The best practice recommendation for Always on Outbound is to have broad Segments and implement necessary Engagement Policies via Next Best Action Designer.
Pegasystems Inc.
GB
@SahajahanH0169 To make the properties appear while creating Audience, you need to update the properties in the External Mapping tab of the class rule and update the association in Pega Marketing portal (Configuration->Setting->Application Settings). If you have done these steps and still facing the issue, it might be due to some other configuration issue. Please double-check your configurations.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Extending Customer Properties in Marketing
Extending the interaction history data model
If you need further help, please log a support ticket via the MSP.
Accepted Solution
Updated: 26 Feb 2024 9:58 EST
Pegasystems Inc.
US
@MarijeSchillern has provided relevant information on how to enable this custom property.
I would like to add some further information regarding the use of History criteria in Segmentation. Please be aware that while still supported in some configurations, use of this type of criteria in Segment is not encouraged. In fact these criteria are not available once the method of storing Interaction History in file format is adopted. The best practice recommendation for Always on Outbound is to have broad Segments and implement necessary Engagement Policies via Next Best Action Designer.