Including Work Link in Correspondence template for Email to open Case for review
I am trying to figure out how to include WorkLink fragment in my correspondence Rule so it includes a hyperlink for my Case Id sent in email. The case in question is resolved, not sure if that matters. Point is I need user receiving email to click the link to simply view the data on it.
When I try including Worklink Fragement Rule in my correspondence template, I see following propertie. How do I fill them?
Using Page: <WHAT DO I USE?>
When: <NOT SURE I NEED TO DO ANYTHING HERE>
Once I have WorkLink Fragment configured, what else do I need? I see System > Settings > URLS > Public Link URL. Do I need to set this?
I find few posts on forums regarding this topic, but no clear answers. Thanks in advance for any help.