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Question

 Phillip Smith (PhillipS9463) Accenture Business and Integration Architect
Accenture
US
PhillipS9463 Member since 2016 4 posts
Accenture
Posted: Nov 21, 2018
Last activity: Dec 5, 2018
Posted: 21 Nov 2018 12:52 EST
Last activity: 5 Dec 2018 15:28 EST
Closed
Solved

I am unable to install Pega robo runtime

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Hello,

After what appears to be a successful install, we receive an error stating "The administrator has set policies to prevent this installation" and the install fails. There shouldn't be any hardening scripts that are preventing us from the installation. We have attempted to install from the command prompt as well.

Any ideas would be much appreciated!

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Robotic Process Automation
Posted: 4 years ago
Posted: 22 Nov 2018 7:00 EST
Konstantin Serditov (Konstantin Serditov) PEGA Contractor
Pegasystems Inc.
US
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Hi,

Runtime requires administrative privileges for installation. Make sure account that you use has enough rights and try to "Run as Administrator".

Typically, this message means that there are not enough rights or there is specific AD group policy in your organization that prevents software installation under user account.

Accepted Solution

Posted: 4 years ago
Posted: 5 Dec 2018 14:00 EST
phillip smith (phillips4504) Starbucks
Starbucks
US
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After working with support, we needed to change the User Account Control settings.  Specifically - User Account Control: Only elevate executables that are signed and validated -  This control needed to be disabled in order to proceed with the exe file.

We'd prefer it if you saw us at our best.

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