Question
Kelly Services
US
Last activity: 6 Sep 2018 9:41 EDT
How to reset SLA defined on a stage from a flow with in the same stage
Hello,
I have a case life cycle in which i have defined a SLA rule on second stage.
In this second stage, i have to provide Re-Assign facility as part of the work flow which i have defined in flow. When user takes this re-assign flow action, i want to reset the timer on current running SLA defined in that stage. I don't see the pxGoalTime either on newAssignPage or on pyWorkPage. I am not sure where the SLA goaltime and deadline time properties are when i define the SLA on a stage. Hence, i am not able to reset via newAssignPage or pyWorkPage. I am not sure whether SLA defined on a stage considers as a SLA on assignment or SLA on work.
Please help me how can we do this.
***Edited by Moderator Marissa to update platform capability tags****