How to Re-Queue programmatically.
Hi Team,
From the agent activity, we are hitting a external service and based on the response need to re-queue the agent activity by considering maximum number of attempts.
For Ex: Max No of attempts = 1
Failed Response for the first time: Re-Queue with "Scheduled" Status.
Failed Response second time: Re-Queue with "Broken-Process" Status.
On failure response tried setting page messages still no luck.
Thanks in advance.
***Updated by moderator: Marissa. Removed user added #helpme tag. Apologies for confusion, shouldn't have been an end-user option***
Accepted Solution
Optus
AU
The issue fixed by setting the status of the activity to fail through "Activity-Set-Status" method, so agent re-queue automatically based on maximum number of attemps.
Accepted Solution
Optus
AU
The issue fixed by setting the status of the activity to fail through "Activity-Set-Status" method, so agent re-queue automatically based on maximum number of attemps.
Bank Of America
IN
Hi Satish,
we have the similar kind of requirement. can you please let know how can you resolved this issue with detailed explanation.
Thanks,
Venkat
Pegasystems Inc.
IN
Thank you for updating us with the resolution Satish.
Hope to see you around the Community!
Lochan | Community Moderator | Pegasystems Inc.