Question
State of California - Franchise Tax Board
US
Last activity: 19 Nov 2024 6:01 EST
How Pega set the host IP address incorrectly
Hi All,
I checked pxRequestor, the IP address is: Proprietary information hidden. however, I checked my laptop IP address is different from the pxRequestor IP address. How this happens, where to look at and change to get the correct IP address?
Thank you.
Updated: 18 Nov 2024 14:09 EST
Pegasystems Inc.
GB
@JieL9332 please clarify what your issue is - why do you believe the pxRequestor IP address needs to be the same as your laptop?
What is your Pega version?
Client machine name and ip address
Requestor Management Troubleshooting FAQs
Session Management Troubleshooting FAQs
How to log IP address of user trying to login the system from SSO
cc @ChrisKoyl
State of California - Franchise Tax Board
US
@MarijeSchillern Hi, the version is Pega Platform 8.7.4. we have the issue that logs incorrect IP address. I check the pxRequestor, many users are the same IP address that cause the log incorrect. We need the IP address that can covert to system number. The ip actually is not necessary same as the laptop IP.
Thank you for replying.
Jie
Pegasystems Inc.
GB
It seems you are experiencing an issue with the logging of IP addresses in Pega. The pxRequestor page can be checked for properties such as pxReqRemoteAddr and pxReqRemoteHost to capture the correct IP address. However, if multiple users are showing the same IP address, it may be due to network configurations or the use of proxies. You might want to investigate the network setup to ensure that unique IP addresses are being logged for each user session.
Did you look at the resources I provided previously, notably the last one with ChrisKoyl's answer?
If you need further help and don't believe product is working as documented, please log a support ticket via the MSP.