Question
IP Australia
AU
Last activity: 5 Oct 2017 11:03 EDT
How to open other case assignment from user's work list assignment in Offline Mobile app
Hi,
We are trying to open assignment using (Open Assignment) action from user work list assignment by passing assignment key, But it is not working.
Can you please let us know how we can open other case assignment from user work list assignment in offline.
Thanks,
Mohammad Gouse
Accepted Solution
Pegasystems Inc.
US
Hi Mohammed,
That error message is fairly generic and has many causes.
Based on your description, I am guessing that your D_pyUserWorklist only has pzInsKey entries for the child case. This means that only the child case work objects and assignments are packaged and sent to the client. So, when you try to open the work objects offline, and they are unavailable, the client is then trying to retrieve them from the server, which is unavailable, so you get the error you reported.
Assuming that your parent case is offline-enabled, you should list the parent cases assignments as entries in the D_pyUserWorklist, then if you do not wish for them to be listed in the worklist on the client screen, then you can hide them with a visible expression.
- James
Pegasystems Inc.
US
Mohammed,
The open assignment action should be passed the pzInsKey of the Assign-Worklist object, and not of the Work- case itself. If you have modified the OOTB worklist report, make sure the key that you are passing to the Open Assignment looks something like "ASSIGN-WORKLIST DMORG-SAMPLE-WORK S-123!CREATE". Anything else will not work.
- James
IP Australia
AU
Hi James,
Thank you for the reply,
I have a parent case and child case, I am only loading child cases in "D_pyUserWorkList". But, while creating child cases (From Web) I am fetching parent assignment key using (pyWorkCover.pxFlow(pyWorkCover.pxStageHistory(<LAST>) .pxProcesses(<LAST>).pxProcessName).pxAssignmentKey). and copying it to a property of child case.
I am using that property reference to open parent case from child case. this is not working and I am getting error "cant perform this operation when offline".
Thank you,
Mohammad Gouse.
Accepted Solution
Pegasystems Inc.
US
Hi Mohammed,
That error message is fairly generic and has many causes.
Based on your description, I am guessing that your D_pyUserWorklist only has pzInsKey entries for the child case. This means that only the child case work objects and assignments are packaged and sent to the client. So, when you try to open the work objects offline, and they are unavailable, the client is then trying to retrieve them from the server, which is unavailable, so you get the error you reported.
Assuming that your parent case is offline-enabled, you should list the parent cases assignments as entries in the D_pyUserWorklist, then if you do not wish for them to be listed in the worklist on the client screen, then you can hide them with a visible expression.
- James
IP Australia
AU
Hi James,
I am not able to include parent case assignments to D_pyUserWorklist client store, as the App is packaging only current user work pool cases. this scenario my parent cases are stored in different work pool and child cases in other work pool.
Do you have any suggestion in this scenario?
Thanks,
Mohammad Gouse